Automotive, DACH region (under NDA)

Automotive Parts Manufacturer

A top-tier automotive component supplier in the DACH region transformed its fragmented dealership operations with a centralized Dealer Network Portal—streamlining workflows, automating service processes, and boosting dealer engagement across Europe.

The engagement

Key result: 40%Reduction in order and warranty processing time
Time to hire: 3 weeks (core team)
Core team: 1 BA, 1 Delivery Manager, 1 Front-end Developer, 2 Back-end Developers, 1 QA
Duration: Ongoing
Budget: EUR 600k+
Tech stack: Frontend
Vue.js
Next.js
Backend
Django
REST API
Data
PostgreSQL
Cloud & infrastructure
Azure

About the company

This automotive parts manufacturer (under NDA) serves a wide network of dealerships across Europe, providing critical components and support services. Prior to the project, operations relied on Excel-based tools, lacking integration and visibility. Intelvision helped digitize and streamline the entire dealer interaction process, integrating with ERP systems and driving major process improvements.

Automotive
Founded 1990s
DACH region (under NDA)
1000+ in-house specialists

Project Overview

An automotive parts manufacturer in the DACH region partnered with Intelvision to build a centralized Dealer Network Portal to unify and streamline operations across its European dealership network. The platform required robust features such as order and warranty management, service case tracking, real-time reporting, and deep integration with internal ERP and parts catalog systems.

Using Intelvision’s Talent as a Service model, a dedicated team was assembled to deliver a scalable, secure, and intuitive portal that enhanced dealer experience and internal efficiency.

The portal enables dealers to access tailored dashboards, submit and track orders or service cases, and receive live updates—all from a single, user-friendly interface. Role-based workflows ensure the right people handle the right tasks at the right time, reducing delays and bottlenecks.

The system architecture also empowers administrators to control permissions, configure workflows, and monitor key performance metrics across the entire dealership network—without relying on manual processes or IT interventions.

Challenges and Pains

Manual and Error-Prone Processes
The client relied on Excel and disconnected tools for order and warranty processing, leading to delays, errors, and inefficient audits.
Lack of a Centralized Dealer Platform
There was no unified portal where dealers could access documents, submit requests, or track service cases—causing communication breakdowns and inconsistent performance.
Poor Visibility Across the Network
Dealerships and HQ lacked real-time insights into operations, service issues, and order statuses, hindering decision-making and slowing down resolutions.
Integration Complexity
Connecting the new system with legacy ERP software and parts catalogs required deep technical expertise and precise execution to ensure smooth operations.

Solution

Intelvision tackled the client’s challenges by assembling a specialized development team within just three weeks. The core team included a Delivery Manager, Business Analyst, QA Engineer, Front-end Developer, and two Back-end Developers. This team was responsible for building a powerful, web-based Dealer Network Portal tailored to the client’s unique operational needs.

Rapid Onboarding
Intelvision’s Talent as a Service model enabled quick deployment of skilled engineers, cutting down time-to-value.
Seamless ERP Integration
Developers with deep backend expertise ensured smooth integration with internal ERP and parts catalog systems.
Workflow Automation
The platform introduced role-based workflows and real-time notifications that eliminated manual bottlenecks.
End-to-End Support
Intelvision handled team management, quality control, and ongoing enhancements—freeing up the client to focus on scaling operations.

What to expect

Client’s request
NDA
Review of developers’ CVs
Interview with developers
Final proposal
Signing contract
Onboarding and Kick-off

How We Solved the Challenges

Assembling a Dedicated Team in Three Weeks
To meet the urgent need for a unified dealer portal, Intelvision quickly assembled a dedicated team of six professionals: a Delivery Manager, Business Analyst, QA Engineer, Front-end Developer, and two skilled Back-end Developers. This rapid mobilization enabled the project to start without delay and maintain momentum from day one.
Overcoming Manual Processes and Fragmentation
The client struggled with outdated tools and disconnected systems. Intelvision’s approach solved this by:
- Providing an integrated platform
  The Dealer Network Portal brought together all critical operations—orders, warranties, service cases—into a single interface.
- Automating workflows
  Role-based workflows replaced manual processes, eliminating bottlenecks and reducing errors.
- Centralizing access
  Dealers could now easily retrieve updates, documentation, and performance metrics in real-time.
Delivering Specialized Skills and Deep Integration Expertise
This project required extensive system integration and domain knowledge. Intelvision addressed this by:
- Deploying ERP-savvy developers
  Backend experts ensured seamless connections with existing ERP and parts catalog systems.
- Customizing portal logic
  The team built tailored dashboards, notification systems, and reporting tools aligned with the client’s operational needs.
- Maintaining performance quality
  A QA Engineer established rigorous testing protocols to ensure platform stability and reliability across all dealerships.