Automotive Parts Manufacturer
A top-tier automotive component supplier in the DACH region transformed its fragmented dealership operations with a centralized Dealer Network Portal—streamlining workflows, automating service processes, and boosting dealer engagement across Europe.
- Time to hire – 3 weeks (core team)
- Core team – 1 BA, 1 Delivery Manager, 1 Front-end Developer, 2 Back-end Developers, 1 QA
- Duration – Ongoing
- Budget – EUR 600k+
About the company
This automotive parts manufacturer (under NDA) serves a wide network of dealerships across Europe, providing critical components and support services. Prior to the project, operations relied on Excel-based tools, lacking integration and visibility. Intelvision helped digitize and streamline the entire dealer interaction process, integrating with ERP systems and driving major process improvements.
Project Overview
An automotive parts manufacturer in the DACH region partnered with Intelvision to build a centralized Dealer Network Portal to unify and streamline operations across its European dealership network. The platform required robust features such as order and warranty management, service case tracking, real-time reporting, and deep integration with internal ERP and parts catalog systems.
Using Intelvision’s Talent as a Service model, a dedicated team was assembled to deliver a scalable, secure, and intuitive portal that enhanced dealer experience and internal efficiency.
The portal enables dealers to access tailored dashboards, submit and track orders or service cases, and receive live updates—all from a single, user-friendly interface. Role-based workflows ensure the right people handle the right tasks at the right time, reducing delays and bottlenecks.
The system architecture also empowers administrators to control permissions, configure workflows, and monitor key performance metrics across the entire dealership network—without relying on manual processes or IT interventions.
Challenges and Pains
Manual and Error-Prone Processes
The client relied on Excel and disconnected tools for order and warranty processing, leading to delays, errors, and inefficient audits.
Lack of a Centralized Dealer Platform
There was no unified portal where dealers could access documents, submit requests, or track service cases—causing communication breakdowns and inconsistent performance.
Poor Visibility Across the Network
Dealerships and HQ lacked real-time insights into operations, service issues, and order statuses, hindering decision-making and slowing down resolutions.
Integration Complexity
Connecting the new system with legacy ERP software and parts catalogs required deep technical expertise and precise execution to ensure smooth operations.
Solution
Intelvision tackled the client’s challenges by assembling a specialized development team within just three weeks. The core team included a Delivery Manager, Business Analyst, QA Engineer, Front-end Developer, and two Back-end Developers. This team was responsible for building a powerful, web-based Dealer Network Portal tailored to the client’s unique operational needs.
- Rapid Onboarding: Intelvision’s Talent as a Service model enabled quick deployment of skilled engineers, cutting down time-to-value.
- Seamless ERP Integration: Developers with deep backend expertise ensured smooth integration with internal ERP and parts catalog systems.
- Workflow Automation: The platform introduced role-based workflows and real-time notifications that eliminated manual bottlenecks.
- End-to-End Support: Intelvision handled team management, quality control, and ongoing enhancements—freeing up the client to focus on scaling operations.
